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Jan-Hoite van Hees

Head of Operational Management
Nederlandse Spoorwegen (NS)

Jan-Hoite van Hees completed his Master in Systems Engineering, Policy Analysis and Management at the Delft University of Technology in 2009. Since then he joined Dutch Railways as a Project Manager of large IT Projects, the winter readiness program and a strategic timetable study for the dutch main railway concession. In 2011, he was appointed as Head of Operational Management, responsible for customer satisfaction during disruptions for NS Reizigers. This includes calamities such as train collisions and asset failures and also planned infrastructural maintenance activities for which an alternative (Bus) service needs to be planned and managed. He’s also the delegated owner of the emergency procedure handbook.

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