Jason Durk

Senior Project Manager – Customer Information
Govia Thameslink Railway (GTR)

Jason joined the railway in November 1994 and worked in a number of customer service roles at South West Trains before joining ATOC as part of National Rail Enquiries (NRE) in 2003. As Head of Customer Information at ATOC, Jason was responsible for all information; from making sure that the information presented across all of NRE’s channels, service 800m enquiries per year, was of the highest quality.

In collaboration with Passenger Focus, Jason also helped to write the rail industry’s “Vision for Customer Information” and was responsible for leading the industry’s investment programme to improve customer information and to deliver the Customer Information Strategy.

In May 2016, Jason joined Govia Thameslink Railway to deliver a portfolio of works within the research project “Understanding Passenger Numbers in Real Time”. This project will help better understand the technologies and methodologies available to the rail industry and assess their value and usefulness; and deliver a suite of tools to aid decision-making for staff and customers.


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