Silke Elvery

Strategy & Planning Manager
Transport for London (TfL)

Silke’s passion and background is customer information. She joined TfL in 2003 and has worked on improving provision of customer information in a variety of roles.

She was Business and Strategy manager for the delivery of iBus, the world’s largest implementation of an automatic Vehicle Location (AVL) and Real Time Passenger Information (RTPI) system (capex £112m ) contract. iBus provides London’s bus passengers with on-board RTPI.

She was responsible for the policies and strategies, budget and business case for the “Countdown II” project (budget £32m), which provides real-time bus arrival predictions for buses at 19,000 bus stops across London on the internet, SMS and via other digital channels including a data interface supporting over 100 independent Smartphone ‘Apps’.

In 2015 Silke took on the responsibility of developing and implementing the pan-TfL Customer Information Strategy, with the aim to continually improve and innovate the way TfL provides customer information across its services. Since then, Silke and her team have been working on innovative ways of improving the information provision for TfL’s customers

Before TfL, Silke worked for the Great London Authority and KPMG Management Consulting.


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