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Alex has been Managing Director of the Arriva Rail North franchise since its launch on 1 April 2016.

In this role he is leading the delivery of a £1billion investment programme that will transform Northern and set new standards for service in UK rail.  This will include brand new and thoroughly refurbished trains, more services, improved stations, more capacity and new developments in ticketing and retail technology.

Alex’s appointment followed over two and a half years as Managing Director of the previous Northern franchise, a joint venture between Abellio and Serco.

Having spent his early career as a consultant for Halcrow Fox, Alex worked with the Office of Rail Regulation before joining the Go-Ahead Group in 2005 as Strategic Planning Manager and, in 2007, as Commercial Director at London Midland, and finally, as Managing Director – Rail Development.  Here Alex sat on the Executive Committee and led the development and delivery of Go-Ahead’s rail strategy including all franchise bidding activity.

Alex serves on the Board of The Institution of Railway Operators and North of England Excellence.

He is originally from Manchester and lives in Leeds.

ALL THAT GLITTERS IS NOT GOLD

We are facing a spectacular growth in passenger counts, car traffic, data availability, internet speed and computing power while space, money and energy are getting scarcer and scarcer.

Can we make better use of data to be prepared for the future and tackle these challenges?

Undoubtedly, the collection, analysation and interpretation of data already allows for things unimaginable just a few years ago. Prediction of departure and arrival times reach our passengers in real time. We keep passengers posted, when something goes wrong and give them personalised recommendations of alternative travelling routes. Our control centres are as sophisticated as never before and soon machine learning might change fundamentally our business models and society as a whole.

Data has repeatedly been called the gold of the 21st century. But is it really? How does society change when data driven algorithms determine the way we operate and where we are headed? Do we know what we are doing – and even more importantly: do we know why we are doing what we are doing?

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BIOGRAPHY

Dominik Grögler studied Experimental Physics at the University of Zurich and wrote his Master’s thesis on the detection of antimatter at the European Organisation for Nuclear Research (CERN) in Geneva. After working for a few years in IT and web design, Dominik wrote his PhD on voltage gated ion channels at the University of Zurich. From 2010 to 2016, he has been working as Head of Engineering at BERNMOBIL, Bern Switzerland, where he was responsible for the development and implementation of real-time passenger information systems. Dominik has recently started his new job as project manager product development for Verkehrsbetriebe Zürich (VBZ) in Zurich, Switzerland. Amongst his responsibilities will be the further development of the planning and customer information systems and their relevant processes for VBZ.

Gordon has been involved in transport since 1981, having undertaken several public sector roles in both Scotland and England. He is currently Head of Concessionary Travel and Integrated Ticketing at Transport Scotland, and has policy and delivery responsibilities for smart ticketing across all modes of transport in Scotland. He is also a director of ITSO, the interoperable smart ticketing specification.

After Pieter Vermeer finished his studies in International Marketing and Management he started his career at Respond as an account manager. Due to his studies, most of the time Pieter looks at the market from a customer’s perspective, asking questions such as ‘what does the customer need to be successful in their business?’ This has also been the challenge at Respond: how to turn a technical way of thinking into a market way of thinking.

Pieter’s passion is to build long term business relationships in which both parties can grow and be successful by sharing information and knowledge to create solutions and improve business processes. He also aims to understand the demand and be able to translate this into solutions. Pieter always approaches challenges with an open mind and has the ability to see opportunities in the conversations he is having.

Patricia van Caubergh has worked for the Rotterdam Electric Tram company since 2005 at the Marketing, Sales & Services department. As Marketing Communications advisor she was responsible for many marketing campaigns introducing new metro and tram services, a night bus network and many other products of the RET. She was also one of the press officers.

In 2011 Patricia was appointed as Product Manager – Travel Information. She focussed more on customer needs concerning travel information. Apart from monitoring and improving the current travel information processes, her full attention is on improving open data and developing new applications.

Dominik Hanisch joined BERNMOBIL in 2012 and worked on project “Real-time passenger information for the canton of Bern, Switzerland”. He is responsible for the integration and development of products and services for a cheaper, better and standard passenger information. Amongst his responsibilities for the business he takes part in different sorts of Public Transportation Boards, such as “Management Board for Passenger Informations Switzerland” to set and define standards across the public transport of Switzerland. Prior to his engagement in public transport, Dominik worked in the graphic industries and gained his Master in Engineering and Management at TGZ, Zürich (2003) and latter further CAS in Product- and General Management.

Jan-Hoite van Hees completed his Master in Systems Engineering, Policy Analysis and Management at the Delft University of Technology in 2009. Since then he joined Dutch Railways as a Project Manager of large IT Projects, the winter readiness program and a strategic timetable study for the dutch main railway concession. In 2011, he was appointed as Head of Operational Management, responsible for customer satisfaction during disruptions for NS Reizigers. This includes calamities such as train collisions and asset failures and also planned infrastructural maintenance activities for which an alternative (Bus) service needs to be planned and managed. He’s also the delegated owner of the emergency procedure handbook.

THE LATEST DEVELOPMENTS IN DELIVERING PASSENGER INFORMATION DURING DISRUPTION

Speaking at 16.30

Passenger expectations regarding information are continuously increasing and demands to operators are higher during planned and unplanned disruptions.

Copenhagen Metro will be sharing their action plan addressing the problems and issues at the conference.

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BIOGRAPHY
Claudio Cassarino has more than 25 years of experience in the Public Transport sector at various senior executive positions in Italy and Denmark. Since 2008 Claudio has served as Managing Director for Metro Service, operator of the award-winning Copenhagen Metro. In recent years, Metro Service has been able to consistently deliver high service availability and impressive customer satisfaction as well as supporting the start-up and mobilization of many newly-built driverless Metros such as Riyadh, Milan, Brescia and Rome. The company is now starting the mobilisation phase for the new Metro line in Copenhagen.

Metro Service is a joint venture between ATM (the largest PT operator in Italy) and Ansaldo STS (the solution provider leader in delivering driverless metros).

Claudio is a member of UITP IT & Innovation Committee and has participated as speaker in many conferences.

UNDERSTANDING THE IMPORTANCE OF PROTECTING INFORMATION SYSTEMS FROM CYBER ATTACKS

Speaking at 14.40

  • Understanding the Origins of the Threat
  • The Damage Potential
  • How to Assess Risk
  • How to Address Vulnerabilities
  • Convincing your Organisation to Invest without Tangible ROI

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BIOGRAPHY
Dr John McCarthy is a world renowned authority on cyber security strategy, development and implementation. He holds a PhD in cyber security and eBusiness Development and is an internationally recognised author of a number of academic papers discussing all aspects of cyber security in the modern world.

John is frequently invited to sit on expert panels and appear as an expert speaker at well-known cyber security events. Past appearances have included talks on ICT Security in the Modern Airport, Security in the Digital Age and SCADA threats in the Modern Airport at various prominent international conferences. John is also a leading expert on social engineering awareness training and best practice.

Based at multiple Universities, John also heads a research team examining the potential cyber threats to IT systems within airports. His current research focus is a joint Anglo-American project involving both UK and USA universities.

Furthermore, John’s impressive list of posts include seats on a number of prominent US committees that offer advice and policy guidance to the US government on cyber security matters. He is also panel member of the American Transport Research Board researching cyber security best practice for airports throughout North America. He is an active member of the ACI EUROPE Aviation Security Committee, the British Computer Society (BSC), Elite, the International Committee on Information Warfare and Security and a Member of the Worshipful Company of Information Technologists. John is also a Freeman of the City of London.