Bus Users

Bus Users is an independent, non-profit organisation that champions the rights of the passenger and campaigns for improved bus and coach services.

We operate a complaints appeals service for anyone who is unhappy with the response they’ve had from a bus or coach company, and we run events where passengers can meet the people responsible for running their local services.

Bus Users works closely with the bus and coach industry, local authorities and central government to make bus and coach travel a viable choice of transport for everyone.

To find out more about our work visit call 0300 111 0001 or email