Bus Users is an independent, non-profit organisation that champions the rights of the passenger and campaigns for improved bus and coach services.

We operate a complaints appeals service for anyone who is unhappy with the response they’ve had from a bus or coach company, and we run events where passengers can meet the people responsible for running their local services.

Bus Users works closely with the bus and coach industry, local authorities and central government to make bus and coach travel a viable choice of transport for everyone.

To find out more about our work visit call 0300 111 0001 or email


Welcome to routeONE,

The UK’s commercial PCV market delivers five billion travel connections every year and plays a vital part in the wider economy. routeONE recognises the value of these services and more importantly the people that make them happen each and every day. As such routeONE’s approach to news is different to other trade publications; our trained editorial team is acutely aware of the time constraints on today’s operators. Therefore the news and wider editorial coverage we choose to offer to our readers is credible and of value to our readers… we always want to make a difference.

That’s different, that’s routeONE. is a transparent online platform for determining which products and services are the best based on the opinion of the crowd. The crowd consists of Internet users which have experienced products and services first-hand and have an interest in letting other potential buyers their thoughts on their experience. is driven by an algorithm allowing for both customers and providers of products and services to understand how the rankings are determined. The service can be used by potential buyers to learn more about their vendors prior to making a purchasing decision.

Railway-News is a leading portal for international news and information aimed at players in the rail industry.

Our products:

Our dedicated editorial team and social media experts deliver the highest-possible quality information with maximum reach. Our front-of-house team meanwhile provide outstanding client support.

Surveyor is the leading publication for engineers and professionals working in the highways, transport, environment and place-shaping sectors.Every month readers are provided with in-depth features, interviews, industry opinion pieces and analysis, as well as the latest jobs, products, services and regularly delivered e-news.

Surveyor offers its readers the opportunity to interact and network through its series of live events, from regional round table debates to a variety of specialised annual conferences. The magazine is editorially independent, guaranteeing readers first class objective journalism and advertisers a wide reach across an audience of relevant technical professionals.

Rail Professional magazine focuses on the commercial and political developments that will make a real difference to rail managers and their companies.

The magazine has a well-deserved reputation for running interviews with some of the most high-profile and influential figures in the industry, including DfT’s Peter Wilkinson, Alstom’s Terence Watson, ORR’s John Larkinson, Transport Focus’s David Sidebottom, Hitachi’s Alastair Dormer and GWR’s Mark Hopwood.

Not only that, the magazine features regular opinion columns from the BTPA, Atkins’ Philip Hoare, Oxera’s Andrew Meaney, Women in Rail, Transport Focus, Freight Transport Association, RSSB, KPMG Boxwood’s Toby Ashong, and rail specialists from a range of leading law firms.

 Rail Professional’s website has also been redesigned – back issues are now available as digital publications and both the news and recruitment sections are updated throughout the month.